Terms & Conditions

Reservations and Payment

All reservations are subject to availability and must be secured with a valid payment method at the time of booking. Rates may vary by date, room type, and length of stay. Taxes, fees, and incidental charges are the responsibility of the guest unless otherwise stated in the booking confirmation.

Cancellations and Changes

Cancellation and modification terms depend on the selected rate plan. Guests should review the booking confirmation carefully, as some offers may be non-refundable or require advance notice. Failure to arrive on the scheduled check-in date may result in a no-show charge.

House Rules and Guest Responsibilities

Townhouse Hotel, BW Signature Collection is a non-smoking hotel. Guests are expected to respect quiet hours, use the property and amenities responsibly, and follow all hotel policies, local laws, and safety instructions. Any damage to hotel property or additional cleaning required due to guest conduct may be charged to the guest account.

Check-In and Stay Policies

Guests may be required to present valid identification and a payment card at check-in. The hotel reserves the right to refuse accommodation to anyone whose conduct is unsafe, disruptive, or in violation of these terms. By completing a reservation, guests agree to these terms and conditions for both leisure and business stays.